Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Trellis platform, including the web application, mobile applications, and API services (collectively, the "Service") operated by Trellis Tech, Inc. ("Trellis", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Account Registration

To use certain features of the Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service for any fraudulent, deceptive, or misleading purpose
• Reverse engineer, decompile, or disassemble any part of the Service
• Scrape, crawl, or collect data from the Service without our prior written consent
• Resell, sublicense, or redistribute the Service without authorization

Intellectual Property

The Service, including all software, designs, text, graphics, logos, and other content, is owned by Trellis Tech, Inc. and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes in accordance with these Terms.

You retain ownership of all data and content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a limited license to use, process, and store it as necessary to provide the Service.

Subscriptions and Payment

Certain features of the Service may require a paid subscription. Subscription fees, billing cycles, and payment terms will be communicated to you at the time of purchase. All fees are non-refundable unless otherwise stated or required by applicable law. We reserve the right to change our pricing with reasonable notice.

Third-Party Integrations

The Service may integrate with third-party services such as property management systems, messaging platforms, and payment processors. Your use of third-party integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

AI-Powered Features

The Service includes AI-powered features for automation, guest communication, and operational recommendations. While we strive for accuracy, AI-generated outputs may not always be correct or complete. You are responsible for reviewing and verifying AI-generated actions before they are finalized. We are not liable for decisions made based on AI-generated outputs.

Limitation of Liability

To the maximum extent permitted by applicable law, Trellis Tech, Inc. and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, or business opportunities, arising out of or related to your use of the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

Termination

You may terminate your account at any time by contacting us or through the account settings. We may suspend or terminate your access to the Service at any time for any reason, including violation of these Terms, with or without notice. Upon termination, your right to use the Service will immediately cease. We will retain your data for 30 days after termination, after which it may be permanently deleted.

Indemnification

You agree to indemnify, defend, and hold harmless Trellis Tech, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, violation of these Terms, or infringement of any third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

Contact Us

If you have questions about these Terms of Service, contact us at: