Terms of Service

Welcome to Trellis, an AI-powered property operations platform (the "Trellis Platform"). The Trellis Platform is owned and operated by Trellis Tech, Inc., a Delaware corporation, and its subsidiaries (collectively, the "Company", "Trellis", "we", "us" and/or "our").

Please read the following Terms of Service (the "Terms") carefully. By using, accessing, or registering to the Trellis Platform, by any of the means acceptable to Trellis, including through the execution of a binding agreement (all will be referred to herein as the "Trellis Contract"), the customer ("Customer" and/or "You") agrees to be bound by these Terms. The Trellis Contract is incorporated into these Terms.

1. Trellis Platform General

The Trellis Platform provides a comprehensive, AI-powered suite of tools for managing short-term rental property operations, including properties ("Listing(s)") rented to guests ("Guest(s)") across various third-party channels. The Trellis Platform includes multiple functions such as property management, guest communications, task scheduling, workforce management, AI-powered agents, reservation management, channel management, automation tools, financial management, analytics, and reporting.

The Trellis Platform can also be used with third-party online travel agencies (such as Airbnb, Booking.com, VRBO, and others) integrated into the Trellis Platform ("Third Party Channels"). By using the Trellis Platform, Customers can also manage interactions with external third-party service providers ("Third Party Service Providers").

2. Customer's Account

Each Customer has an "Account" on the Trellis Platform to manage multiple listings. The Account is accessible by the Account's administrator ("Admin User(s)"), who is given tools for managing the Trellis Account. The Admin User can set up additional user accounts and assign various types of account permissions to its team members so that they can manage the Listings using the Trellis Platform's property management tools.

The Customer must ensure that whomever the Customer designates to use the Trellis Platform as an Admin User or another user, fully complies with these Terms. The Customer is liable for all acts or omissions of the Admin Users and all other users in connection with the Trellis Platform.

In the event of any discrepancy regarding the Customer's address, the address provided by the Customer during the account registration process shall prevail and be deemed the official address for all billing, invoicing, tax, and contractual purposes. The Customer is solely responsible for ensuring that the address provided is accurate and up-to-date in their Trellis Account settings. Trellis shall not be held liable for any errors, delays, or miscommunications resulting from outdated or incorrect address information submitted by the Customer.

3. Add-On Services

The Customer may also choose to use any of Trellis's additional add-on services offered within the Trellis Platform, such as AI agent customization, advanced analytics, guest communication services, booking engine, workflow automation, or other premium features (the "Add-On Services"). These Add-On Services may be subject to additional terms and conditions and associated fees. The Trellis Platform, together with the Add-On Services, will be referred to in these terms as the "Trellis Platform."

4. KYC Process

To use the Trellis Platform, the Customer may be required to complete a Know Your Customer (KYC) process. This includes providing true, accurate, current, and complete information during registration and whenever requested by Trellis. The KYC process may involve submitting additional documentation and materials, such as identification documents, proof of address, and other information deemed necessary by Trellis at its sole discretion.

Trellis reserves the right to verify the information provided and may use third-party services to conduct these verifications. Failure to provide the required information or providing false or misleading information may result in suspension or termination of access to the Trellis Platform and services. The Customer is fully responsible for any consequences arising from non-compliance with these KYC requirements.

5. Third Parties

5.1 Integration with Third-Party Channels

If the Customer wishes to connect their Trellis Account to a Third Party Channel (each such connection is referred to as an "Integration"), the Trellis Platform may need to modify the email or other user credentials the Customer uses with each respective Third Party Channel. Trellis will maintain the Integration with the Customer's Account on the Third Party Channel.

To ensure proper operation of the Trellis Platform, the Customer must keep its Account on the Third Party Channel connected to their Trellis Account. Trellis is not responsible for any loss of data, reservations, or revenue due to the Customer's failure to maintain this connection. The Customer is solely responsible for maintaining this Integration and bears all consequences resulting from any failure to do so.

Once connected to an Integration, the Trellis Platform automatically imports the Listings and Guest-related data into the Customer's Account on the respective Third Party Channel. Customers are responsible for all payments to Third-Party Channels. Trellis may also charge additional fees for certain premium integrations as outlined in the Trellis Contract.

Trellis does not assume liability for any issues arising in the Customer's Account with a Third Party Channel.

5.2 Third-Party Service Providers

Trellis shall not be responsible for Third-Party Service Providers. All communications, transactions, payments, and engagements with Third-Party Service Providers are exclusively between the Customer and the relevant Third-Party Service Provider. Trellis does not screen, endorse, or recommend Third-Party Service Providers and cannot confirm their professional qualifications, skills, licenses, permits, or insurance coverage.

5.3 Payment Processing Services

Trellis payment processing services are provided by third-party payment processors and offered to the Customer on an "as-is" and "as-available" basis ("Payment Processor"). Trellis is not liable for errors or malfunctions in such payment processing services. The Customer is exclusively responsible for all tax filings and withholdings in connection with the collection of fees made through such payment processing service.

6. Fees and Payment Terms

Service Fees

Use of the Trellis Platform and the Add-On Services is subject to the fees at the rates, packages, schemes, amounts, and payment cycles agreed upon by the Customer and the Company under the Trellis Contract.

Change of Fees

Trellis may periodically adjust fees, rates, packages, and payment cycles, and will notify the Customer in writing at least thirty (30) days in advance of any such changes. Fee increases for renewal terms shall not exceed the greater of (i) five percent (5%) of the then-current fees or (ii) the percentage increase in the Consumer Price Index (CPI) for the preceding twelve-month period. The Customer's continued use of the services after such modifications take effect constitutes acceptance of the updated terms. If the Customer does not agree to the fee changes, the Customer may terminate the Trellis Contract by providing written notice before the fee change takes effect, and such termination shall not be subject to any Early Termination Fee.

Selected Currency

Unless otherwise specified, all fees are displayed in U.S. Dollars (USD) or Euros (EUR), as applicable. Trellis may offer the Customer the option to pay in a currency other than the default, provided such currency is supported. Trellis is not responsible for any differences resulting from currency conversion fees, exchange rate fluctuations, or charges imposed by any financial institution.

Payment Methods

The Customer must settle all fees using a credit card, bank transfer, or other accepted payment methods provided by Trellis. By providing payment details, the Customer authorizes charges for applicable fees, surcharges, or commissions. It is the Customer's responsibility to ensure that the billing information remains accurate, complete, and current.

Refunds and Set-off

Except as set forth in these Terms or the Customer's Contract, the Customer is not entitled to any refunds or reimbursements in connection with the Trellis Platform, the Add-On Services, or any associated fees. The Customer is prohibited from offsetting or deducting amounts from fees owed to Trellis.

Failure to Pay

All fees that cannot be processed via the payment method provided by the Customer, as well as outstanding fees for which no payment method has been provided, are considered overdue. Non-payment of any overdue fee within seven (7) calendar days from its initial due date constitutes a violation of these Terms, entitling Trellis to suspend the Customer's Account by providing prior written notice of at least seven (7) calendar days.

Late Payment

Without waiving any other rights and remedies available to Trellis under applicable law, overdue fees may accrue interest at a rate determined in accordance with applicable law or at a rate of 1.5% per month, whichever is lower, accumulated monthly on the outstanding balance from the due date until the date of actual payment.

7. Term and Termination

Term

Unless otherwise stated in the Trellis Contract, the term of the Trellis Contract shall be valid for the period specified therein from the Effective Date and will automatically renew for successive terms of equal length (each, a "Term"), unless either party provides written notice of non-renewal to the other at least sixty (60) days before the end of the current Term.

Termination by the Customer

In the event the Customer terminates its Account prior to the expiration of the Term, an Early Termination Fee may apply as stated in the Trellis Contract. The Trellis Contract will only be considered fully terminated once all deactivation steps are completed.

Suspension or Termination by the Company

In addition to any remedies available to Trellis under any applicable law, Trellis may temporarily or permanently deny, limit, suspend, or terminate the Customer's Contract, prohibit the Customer from accessing its Account and the Trellis Platform, and take technical and legal measures to keep the Customer off the Trellis Platform, if Trellis, in its reasonable discretion, determines that (i) the Customer materially abused the Trellis Platform; or (ii) the Customer materially breached these Terms and failed to cure such breach within fifteen (15) days after receiving written notice thereof; or (iii) the Customer performed any act or omission which is materially harmful to the Company, or any other third party. Notwithstanding the foregoing, Trellis may immediately suspend access without prior notice if the Customer's actions pose an imminent security threat or violate applicable law.

Payments Upon Termination

Upon termination of the Customer's Account, the Customer must immediately settle all due fees and payments incurred up through the effective date of termination.

Survival

The following Terms along with any other clauses that by their nature should survive termination, shall survive termination: Fees, Privacy, Intellectual Property, Termination, Disclaimer of Warranty, Limitation of Liability, Indemnification, Governing Law and Dispute Resolution, and General.

Effect of Termination on Data

Upon termination or expiration of the Trellis Contract, Trellis shall: (a) make the Customer's data available for export in a standard machine-readable format (e.g., CSV or JSON) for a period of thirty (30) days following the effective date of termination; and (b) delete all Customer Data from Trellis's systems within ninety (90) days following the effective date of termination, except as required by applicable law or regulation. Upon the Customer's written request, Trellis shall provide written certification of such deletion. Notwithstanding the foregoing, Trellis may retain anonymized and aggregated data that does not identify the Customer or any individual, in accordance with Trellis's Privacy Policy.

8. Technical Support; Suspension and Maintenance

8.1 Technical Support

Trellis will provide the Customer technical support for questions, problems, and inquiries regarding the Trellis Platform during regular business days and hours, pursuant to the support scheme as may vary depending on the nature and complexity of the issue. Trellis will make genuine efforts to respond to the Customer's technical questions quickly. However, Trellis: (i) may not provide such support for matters that it deems, at its sole discretion, to require unreasonable time, effort, costs, or expenses; (ii) makes no promises or warranties as to any specific response-time or to the successful resolution of the question, problem, or inquiry.

8.2 Changes; Temporary Suspension

Trellis will make genuine efforts to notify the Customer ahead of time of any changes or temporary suspension of the Trellis Platform but cannot guarantee to do so in circumstances where urgent changes are required. Trellis may, at any time, change the layout, design, scope, features, or availability of the Trellis Platform; provided, however, that Trellis shall use commercially reasonable efforts to provide advance notice of material changes to core platform functionality and shall not materially diminish the core functionality of the Trellis Platform as described in the applicable Trellis Contract during the then-current Term.

8.3 Periodic Maintenance

Trellis may perform periodic maintenance on the Trellis Platform to ensure optimal performance and security. Scheduled maintenance will be communicated to Customers in advance. In the event of critical issues requiring immediate attention, Trellis may perform unscheduled maintenance without prior notice.

9. API

Trellis grants the Customer a non-exclusive, non-transferable, revocable license to access and use the Trellis API for integrating the Trellis Platform with the Customer's systems. The Customer must obtain and keep an API key confidential, and must not exceed rate limits or use the API for competing products or illegal activities. The Customer agrees to comply with data protection laws and Trellis's Privacy Policy and to cease using the API and delete any retrieved data if access is terminated. Trellis may terminate or suspend API access at its discretion upon thirty (30) days' prior written notice, or immediately if the Customer's use of the API poses a security risk or violates applicable law. The API is provided "as-is" without warranties. By using the API, the Customer agrees to comply with Trellis's API Terms and Conditions.

10. AI-Powered Services

The Trellis Platform incorporates artificial intelligence and machine learning technologies ("AI Services"), including but not limited to automated guest communication, intelligent task scheduling, predictive analytics, and AI-powered agents. The Customer acknowledges and agrees that:

• AI Services are provided as tools to assist the Customer and do not replace the Customer's own judgment or decision-making responsibilities.
• AI-generated outputs, including suggested responses, scheduling recommendations, and analytical insights, may not always be accurate, complete, or appropriate for every situation. The Customer is responsible for reviewing and approving AI-generated content before it is sent to Guests or other third parties. Where the Customer has configured AI Services to operate autonomously (e.g., automated guest messaging), the Customer acknowledges that it has authorized such autonomous operation and accepts responsibility for the outputs generated thereunder. Trellis shall use commercially reasonable efforts to ensure that autonomous AI Services operate in accordance with the Customer's configured parameters.
• Trellis may use anonymized and aggregated data derived from the Customer's use of AI Services to improve the AI models and overall service quality. Such anonymized and aggregated data shall not identify the Customer, any Guest, or any individual. Trellis shall not use personally identifiable information for AI model training without the Customer's prior consent and appropriate technical and organizational safeguards, including pseudonymization where feasible.
• The Customer shall not use AI Services to generate content that is misleading, discriminatory, defamatory, or otherwise in violation of applicable laws.
• Trellis is not liable for any decisions made or actions taken by the Customer based on AI-generated outputs.
• Trellis does not warrant that AI-generated outputs will be error-free, unbiased, or suitable for any particular purpose. AI Services may produce outputs that reflect biases present in training data. The Customer should exercise independent judgment and, where appropriate, human oversight when relying on AI-generated outputs for material decisions affecting Guests, property operations, or financial matters.

11. Acceptable Use

When using the Trellis Platform, the Customer must refrain from:

• Breaching these Terms, other Trellis Contract terms, or any applicable rules and instructions Trellis provides;
• Engaging in any activity that constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable law or regulations;
• Interfering with, burdening, or disrupting the functionality of the Trellis Platform;
• Breaching the security of the Trellis Platform or identifying any security vulnerabilities in it;
• Circumventing or manipulating the operation or functionality of the Trellis Platform;
• Using or launching any automated system, including robots, crawlers, and similar applications, to collect and compile content from the Trellis Platform;
• Impersonating any person or entity or making any false statements;
• Collecting, harvesting, obtaining, or processing personal information about other users of the Trellis Platform;
• Using the Trellis Platform for any commercial or other purposes not expressly permitted by these Terms or in a manner that falsely implies Trellis's endorsement.

12. Taxes

Trellis's fees do not include VAT, sales tax, or any other tax that may be applicable. If these taxes apply, the Customer will be charged accordingly. The Customer is solely responsible for completing and filing all tax forms, declarations, and submissions to the tax authorities as required by the tax laws applicable to the Customer.

13. Regulation and Customer Data

The Customer hereby instructs Trellis to process any Guest and other personal data elements that the Customer chooses to make available to or through the Services or that are otherwise shared with Trellis in order to provide the Services (hereinafter "Personal Data"). When Trellis follows these instructions, it is operating as the Data Processor. The Customer is the Data Controller who determines which Personal Data elements are relevant. Trellis shall process Personal Data only in accordance with the Customer's documented instructions and applicable data protection laws, and shall promptly notify the Customer if Trellis becomes aware of any Personal Data breach affecting the Customer's data.

Trellis's Data Processing Addendum is incorporated into these Terms by reference. The Customer, as Data Controller, and Trellis, as Data Processor, shall each comply with their respective obligations under applicable data protection regulations including GDPR, CCPA, and other applicable data protection laws.

The Customer shall be solely responsible for the accuracy, quality, and legality of the data and the means by which the Customer acquired the Personal Data. Trellis shall not be responsible for any inaccurate, incorrect, or misleading information that the Customer, its users, or third-party integrations provide.

14. Privacy and Copyright Policies

Trellis respects the Customer's privacy. Trellis's Privacy Policy, incorporated into these Terms by reference, explains the privacy practices on the Trellis Platform. Trellis reserves the right to revise its Privacy Policy from time to time. Trellis shall notify the Customer of material changes to the Privacy Policy at least thirty (30) days before such changes take effect. By continuing to use the Trellis Platform after such notice period, the Customer acknowledges that it has read the updated Privacy Policy and agrees that any use is subject to its terms.

15. Intellectual Property

The Trellis Platform is protected by copyright laws, international copyright treaties, and other intellectual property laws and treaties. The Trellis Platform is made available for use and access, not sold or licensed. All rights, title, and interest in and to the Trellis Platform, including without limitation, patents, copyrights, trademarks, trade names, service marks, trade secrets, and other intellectual property rights are the exclusive property of the Company and its licensors.

The Customer may not copy, distribute, display or perform publicly, sublicense, decompile, disassemble, reduce to human-readable form, execute publicly, make available to the public, adapt, make commercial use of, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of the Trellis Platform or any part thereof.

The Customer may not use Trellis's name, marks, logos, domain name, or any similar name, marks, logos, or domain name. The Customer must refrain from any action or omission that may dilute or damage Trellis's goodwill.

Notwithstanding the foregoing, the Customer retains all rights, title, and interest in and to all data, content, and information uploaded or submitted by the Customer to the Trellis Platform ("Customer Data"). The Customer grants Trellis a non-exclusive, worldwide, royalty-free license to use, process, and display Customer Data solely as necessary to provide and maintain the Trellis Platform and Add-On Services. If the Customer provides any feedback, suggestions, or recommendations regarding the Trellis Platform ("Feedback"), the Customer grants Trellis an irrevocable, perpetual, royalty-free license to use and incorporate such Feedback without restriction or obligation to the Customer.

16. Keynotes about Trellis

The Trellis Platform does not manage the Customer's Listings; the Customer does. Trellis and its personnel do not ordinarily visit the Customer's properties. Trellis is not a real estate agent or broker, a travel agent, nor a provider of travel services. Trellis does not guarantee that the Customer will rent out properties at all times or at all, and does not guarantee any expected business outcomes or earnings from using the Trellis Platform. Trellis is not a party to any engagements, transactions, or dealings between the Customer and its Guests.

17. DISCLAIMER OF WARRANTY

THE TRELLIS PLATFORM AND ADD-ON SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND. TRELLIS AND ITS AFFILIATES, AND AFFILIATES' EMPLOYEES, DIRECTORS, OFFICERS, SUBCONTRACTORS, AGENTS AND REPRESENTATIVES (COLLECTIVELY, "PERSONNEL") DISCLAIM ALL REPRESENTATIONS, WARRANTIES, GUARANTEES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE TRELLIS PLATFORM AND ADD-ON SERVICES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, NON-INFRINGEMENT, TITLE, COMPATIBILITY, PERFORMANCE, SECURITY, ACCURACY, ENHANCED GOODWILL OR EXPECTED BENEFITS.

18. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRELLIS, ITS AFFILIATES, AND THE PERSONNEL, SHALL NOT BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, STATUTORY, INCIDENTAL OR CONSEQUENTIAL DAMAGE, LOSS OF PROFIT, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, AND ANY INTANGIBLE OR ECONOMIC LOSS, WHETHER BASED ON TORT, NEGLIGENCE, OR ANY OTHER THEORY OF LIABILITY, ARISING FROM OR IN CONNECTION WITH: (A) THE TRELLIS PLATFORM AND ADD-ON SERVICES, (B) THE USE OF OR THE INABILITY TO USE THE TRELLIS PLATFORM, (C) THE CUSTOMER'S ACCOUNT, (D) THIRD PARTY CHANNELS OR THIRD PARTY SERVICE PROVIDERS, (E) GUESTS' CONDUCT OR MISCONDUCT, (F) AI-GENERATED OUTPUTS OR RECOMMENDATIONS, (G) ANY FAILURE, ERROR, OR BREAKDOWN IN THE FUNCTION OF THE TRELLIS PLATFORM, OR (H) FROM RETENTION, DELETION, DISCLOSURE AND ANY OTHER USE OR LOSS OF DATA ON THE TRELLIS PLATFORM.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRELLIS'S TOTAL, MAXIMUM AND AGGREGATE LIABILITY TO THE CUSTOMER FOR ANY LIABILITY UNDER THESE TERMS SHALL BE LIMITED TO THE AMOUNTS THE CUSTOMER PAID TRELLIS (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT PURPORTEDLY GIVING RISE TO THE LIABILITY. THIS AMOUNT LIMITATION SHALL NOT APPLY IN THE EVENT THAT THE LIABILITY WAS CAUSED BY TRELLIS'S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, OR IN THE EVENT OF A BREACH OF SECTION 13 (REGULATION AND CUSTOMER DATA) RESULTING IN UNAUTHORIZED DISCLOSURE OF PERSONAL DATA.

19. Indemnification

Trellis will indemnify, defend, and hold harmless the Customer from and against any third-party claim that the Customer's authorized use of the Trellis Platform infringes any third party's intellectual property rights, provided that the Customer promptly notifies Trellis of such claim, grants Trellis sole control of the defense and settlement, and provides reasonable cooperation. If the Trellis Platform becomes, or in Trellis's opinion is likely to become, the subject of an infringement claim, Trellis may, at its option and expense: (a) procure the right for the Customer to continue using the Trellis Platform; (b) replace or modify the Trellis Platform to make it non-infringing; or (c) if neither (a) nor (b) is commercially practicable, terminate the Customer's access and refund any prepaid fees for the unused portion of the then-current Term. This section states Trellis's sole and exclusive liability for intellectual property infringement.

To the maximum extent permitted by law, the Customer will indemnify, defend, and hold harmless, Trellis, its affiliates, their users and partners, and the Personnel at the Customer's own expense and immediately after receiving written notice thereof, from and against any damages, losses, costs, and expenses, including attorney's fees and legal expenses, resulting from any plea, claim, allegation, or demand, arising from, or in connection with the Customer's use of the Trellis Platform or Add-On Services, the Customer's breach of the Terms, the Customer's violation or infringement of any other person's rights, or the Customer's communications through the Trellis Platform.

20. Governing Law and Dispute Resolution

Choice of Law

Regardless of the Customer's place of residence or where the Customer accesses or uses the Trellis Platform from, these Terms and the Customer's use of the Trellis Platform will be governed by and construed solely in accordance with the laws of the State of Delaware, excluding any otherwise applicable rules of conflict of laws.

Dispute Resolution

For Customers located in the United States, any and all disputes, claims, or controversies between the Customer and the Company regarding these Terms or the use of the Trellis Platform, which are not amicably resolved, shall be settled through binding arbitration administered by the American Arbitration Association (AAA), under its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. However, the Customer may lodge claims in small claims court if the Customer's claim qualifies. The Federal Arbitration Act and federal arbitration law apply to these Terms. For Customers located outside the United States, disputes shall be resolved in the courts of competent jurisdiction in the Customer's country of residence, subject to the governing law provisions of these Terms and any mandatory local laws.

EU Customers

For Customers located in the European Union, nothing in this section shall deprive the Customer of any mandatory consumer protection rights under EU law, including but not limited to rights under Directive 93/13/EEC on unfair contract terms. EU Customers may bring proceedings in their local courts as permitted by applicable EU regulations. For Customers located in Australia, nothing in these Terms shall limit or exclude any rights the Customer may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). For Customers located in Mexico, these Terms shall be interpreted in accordance with applicable Mexican consumer protection laws, including the Federal Consumer Protection Law (Ley Federal de Proteccion al Consumidor), to the extent they provide mandatory protections that cannot be waived.

21. General

Entire Agreement

These Terms together with the Trellis Contract constitute the entire agreement between the Customer and Trellis concerning the subject matter herein and supersede all previous terms and understandings between us. In case of conflict between the Trellis Contract and these Terms, the Trellis Contract shall prevail.

Modification of Terms

Trellis may modify these Terms from time to time. Trellis shall provide the Customer with at least thirty (30) days' advance written notice of any material modifications. The Customer's continued use of the Trellis Platform after the effective date of such modifications constitutes acceptance of the updated Terms. If the Customer does not agree to the modified Terms, the Customer may terminate the Trellis Contract by providing written notice before the modifications take effect.

Waiver and Modification

No waiver, concession, extension, representation, alteration, addition, or derogation from these Terms by us, or pursuant to these Terms, will be effective unless consented to explicitly and executed in writing by Trellis's authorized representative.

Successors and Assigns

These Terms are personal to the Customer and cannot be assigned without Trellis's prior written consent. Trellis may assign its rights and responsibilities under these Terms or transfer them to a third party, including in the event of a merger, acquisition, change of control, or sale of substantially all assets.

Severability

If any provision is held to be illegal, invalid, or unenforceable, it shall be performed and enforced to the maximum extent permissible to reflect the original intention. The remaining provisions shall remain in full force and effect.

22. EU/UK Customer Addendum

If the Customer is a UK or EU resident and uses the Trellis Platform and any Add-On Services mainly for non-business purposes, the following additional terms apply:

• The Customer has the right to withdraw from these Terms within 14 days of acceptance without giving any reason, in accordance with the EU Consumer Rights Directive.
• Nothing in these Terms shall limit or exclude any mandatory rights the Customer may have under applicable EU or UK consumer protection legislation.
• Any disputes arising under these Terms may be submitted to the Online Dispute Resolution platform provided by the European Commission at https://ec.europa.eu/consumers/odr.

23. Contact Us

The Customer may contact Trellis with any questions or comments at: