Guest messaging integration
Trellis integrates with WhatsApp
WhatsApp is the messaging app many guests, owners, and vendors already use. Trellis manages your WhatsApp conversations so AI agents can answer guests, update owners, and coordinate vendors in the channel they prefer, with a human in the loop when it matters.
What Trellis uses
WhatsApp context becomes usable operating data in Trellis.
Guest, owner, and vendor conversations
Message history and context
AI drafting and auto-send with escalation
FAQ
WhatsApp and Trellis
- Does Trellis work with WhatsApp?
- Yes. Trellis manages WhatsApp conversations for guests, owners, and vendors so its AI agents can reply in context and escalate when a person is needed.
- Can Trellis reply to WhatsApp guests automatically?
- Yes. Trellis drafts and can auto-send WhatsApp replies based on your reservation and property context, while routing anything sensitive to your team.
- Do guests need anything special?
- No. Guests message the way they already do, and Trellis handles the conversation on your side.